UNITEN QUALITY FRAMEWORK
The quality framework introduced is based on the circle Q which starts from inside-out. Core values (ICV), including shariah is the main "heart" for moving initiatives towards fulfilling the quality standards specified by the Malaysian Qualifications Framework (MQF), ranking criteria, accreditation, stakeholders and green environment. These initiatives would have to go through cycles of improvement and has three key elements, namely Compliance, Enhancement and Advancement.
UNITEN QUALITY POLICY
"Our Task is to steer University Tenaga Nasional towards world-class excellence through high-quality and innovative programmes and services that gear students for the industry, commerce and academia wherever possible in accordance to shariah principles." This policy is simplified by the CV10 concept.
C - Customer Satisfaction : Customer is everyone else except you
Values in Quality Policy : Gear students for the industry, commerce and academia
V - Values : Internal core values and shariah
Values in Quality Policy : Shariah principle
1 - Everyone Responsibility : No. 1, world class, top ranking
Values in Quality Policy : World class excellence
0 - Zero : Zero NCR, comlaint, error, carbon attrition, waste, accident
Values in Quality Policy : High Quality
UNITEN QUALITY JOURNEY
Based on the policy, the quality initiatives include the development of the holistic system of internal audit, which incorporate existing systems such as MQF compliance, ISO, MS, QE, accreditation and ranking. The final objective is to achieve a holistic quality excellence culture in UNITEN.
We, the staff of Universiti Tenaga Nasional, pledge to be honest and trustworthy in carrying out our responsibilities and duties in order to provide quality service based on the following core values : Customer Focus, Caring, Integrity, and Teamwork.
CORE VALUES DECLARATION (CCIT) :
- Customer Focus
- Enhance human values
We are committed to being an organisation wherein all staff are strongly motivated, have ample opportunities for advancement and work with pride and confidence.
- Promote harmony and cultural sensitivity
We promote a positive and friendly culture with a greater understanding and respect for one another, irrespective of race or religion.
- Advance intellectualism through knowledge, leadership and spirituality
We are committed to a value based leadership to energise skills and knowledge and foster spiritual values and beliefs.
- Revere knowledge
We recognise the importance of knowledge for success and continued growth.
- Strive towards world class excellence
We acknowledge excellence in education and are determined to be among the best.
In fulfilling our aspirations to become a global energy university, we uphold the following educational goals:
- To inculcate strong fundamental knowledge, scholarly attainment and technical competence in the students' respective disciplines.
- To inculcate advanced knowledge and learning experience amongst the university community through research and innovation that will best serve human society.
- To inculcate professionalism, leadership, ethics and continual self-development amongst the university community.
- To inculcate the apprecition of social, cultural, global and environmental responsibilities of a professional and the application of sustainable development.
UNITEN - The First Certified Syariah Compliant University.
In 2005, Malaysia launched the first Islamic QMS (MS 1900) from an Islamic Perspective. UNITEN became the first university in Malaysia to be awarded with MS 1900:2005, a Malaysian Standard for Quality Management Systems - Requirements from Islamic Perspectives in 2010.
UNITEN has passed a new standard for the MS 1900:2014, and has been benchmarked for its good practices and value based management.